Frequently asked questions
DO YOU USE DAIRY?
Yes, all of our products contain dairy except anything labeled Vegan.
DO YOU HAVE A STORE FRONT?
Nope! We believe in reaching any and everyone and so our business is strictly online only. This helps us keep overhead costs down which allows us to keep our prices the way that they are!
DO YOU HAVE ANY COUPONS?
There are many ways to obtain promo codes for discounts. We send them out with first time customer orders when available.
DO YOU SHIP TO CANADA?
Not currently at this time.
MY PACKAGE ARRIVED LATE, DO YOU OFFER A DISCOUNT?
Unfortunately, late deliveries are outside of our direct control. We do ask that you monitor the tracking information via the email received or by logging in to your account. Please allow an additional business day for the delivery to occur.
I DIDN'T LIKE THE FLAVOR THAT I ORDERS, CAN I GET A REFUND?
Unfortunately not all of our flavors are a winner. We do want you to be happy of course but when selecting the bar of your choice, please be certain that it is something that you would be familiar with. Example, Cookies & Cream is simply Oreo Cookie flavor. If you are not a fan of the cookie, you most likely will not be a fan of it in any other form. We are unable to provide any refunds or exchanges once your order is submitted.
MY TRACKING SAYS DELIVERED BUT IT'S MISSING
This is a known practice with all carriers. Packages can be pre-scanned before placed in your mailbox. If the driver pre-scanned your package, and it is not at the place indicated on your tracking, In this case, it is likely to show up no later than 8pm that same day or the following business day. We do not guarantee delivery days for this reason.
MY ORDER DID NOT COME IN A BOX, WHY?
We now offer the option between our new fresh save freezer bags or clear boxes. Some automatically will come in a box due to the production of the item. If you did not select a box, you most likely selected the freezer bag for packaging.
MY TRACKING INFORMATION IS NOT UPDATING
WHY IS SHIPPING SO HIGH?
Actually, our shipping is currently discounted on a permanent basis and are WAY less than the average price compared to our competitors. Rates are determined by the carrier and we do not make a dime off of the shipping fees. You are paying for your order to be shipped, that is the cost for the service. Regular rates start at $12.50.
WHY DON'T YOU CHARGE TAX?
Currently we are offiering all orders tax free through April 15th. We will re-assess this special as we get closer to the date.
MY ADDRESS WAS ENTERED WRONG AND MY DELIVERY IS LOST
We are sorry this happened. We use the information that you listed on your order. If for any reason this information is incorrect, we are unable to refund your order or replace it. We sincerely apologize.
WHERE ARE MY BROWNIES MADE?
In a certified commercial kitchen in our local area.
I HAVE ALLERGIES TO NUTS
We bake to orderin small batches. No single order comes in contact with another that may contain nuts.
DO YOU OFFER PICK UP
At this time, we have discontinued this due to COVID